Refund Policy
Lindy Makes Art
To secure your bespoke physical commission, I require two upfront payments via PayPal: the full cost of the TCG card and a 25% non-refundable deposit. The deposit covers the initial time spent planning your project, while the card cost covers the specific materials purchased for your order. These initial payments are non-refundable should you choose to cancel the commission after work has commenced, as materials will have been used and time dedicated to your custom piece.
Payments via PayPal Only
All transactions for custom commissions are processed exclusively through PayPal. This ensures a secure process for both parties. Once the upfront card cost and the 25% booking deposit are received, your project will be added to my schedule. Final balance payments are due upon completion of the physical artwork and must be settled before the item can be dispatched. Because these items are hand-crafted to your specific wishes, I am unable to offer returns or full refunds once the work is finished and/or delivered.
Damaged or Lost Physical Items
In the rare event that your physical art card or commission arrives damaged during transit, please contact me immediately with photo evidence. While the 25% deposit remains non-refundable, I will work with you to find a solution, but will have to contact Royal Mail which will mean there will be an investigation. Investigations take days - weeks, so patience is needed. If Royal Mail acknowledges being responsible for the damage, we can start the compensation process. A solution to this situation may include a partial refund of the remaining balance or a replacement piece depending on the circumstances of the damage.